MedGrocer offers its Mental Health Program to identified members of partner organizations. Under the Program, you can engage with mental health professionals via online consultation on an appointment-based schedule, chat with a wellness associate through the website, or call our 24/7 helpline for immediate support.

Active members of MedGrocer’s partner organizations are generally eligible for the Program, subject to the terms and conditions of the service contract entered into. You will know you are eligible if you received notice from your organization about the existence of the Program. 

We may check eligibility at any time by asking for certain identifying information such as but not limited to organization ID or email.

Eligibility may not be transferred. Only active members of MedGrocer’s partner organizations are eligible for the Program. Dependents such as parents, children, siblings, and spouses are not eligible - except for special circumstances that may be decided on a case by case basis through your organization.

Yes. If your session is with a psychiatrist, you may be prescribed medication. Your prescription may be issued electronically subject to existing guidelines from the Food and Drug Administration.

As long as you are eligible, you may request to talk to a mental health professional by filling out the form on the booking website.

Teleconsultations are private video consultations between you and a mental health professional. You can have the meeting online, which means you can do it from anywhere and at a time that works for you.

During these meetings, you can talk to the mental health expert about anything that's worrying you, or if you're feeling mentally unwell. They'll listen to your concerns and give you support on what to do next.

Please accomplish the form on the booking website to book a teleconsultation. A proposed schedule will be emailed to you with a calendar invite and video call instructions. Please respond within 12 hours to confirm your slot.

Upon booking, you will be asked what your preferred schedule is. Teleconsultation schedules are available 24/7,  subject to slot availability.

This teleconsult  program is not for emergencies. If you are in crisis, a separate emergency handling process will be implemented. Teleconsult mental health professionals are only available during their scheduled sessions. If you tell them during your session that you are at risk of hurting yourself or others, they will follow a plan to keep you safe. 

You can have your teleconsultation from wherever you feel secure and at ease. Just make sure you're in a place where you can't be disturbed and where you feel safe talking about personal matters.

On the day of your appointment, open the calendar invite and click the Google Meet link to start your video call. You'll need a device with a microphone and camera, like a laptop or smartphone, and a good internet connection.

We strongly suggest that you have a good internet connection and the right device to have your teleconsultation through Google Meet. This is to ensure that your experience is similar to an in-person consultation, and your information is kept private and secure.

But if you don't have access to these, you can still request a teleconsultation using other methods. The MedGrocer team will review requests on a case-by-case basis  and will help you figure out which method will work best for you.

Yes, you may still request to go on teleconsultation sessions even if you are currently seeing another mental health professional.

Your case goes through a triage process based on your personal situation, and your preferred schedule. You will be assigned a mental health professional that best suits your needs. For follow-up sessions, you may request to talk to a different mental health professional if this is your preference for any reason.

If you were sent a suggested schedule and have yet to confirm, you may reschedule by replying to the email with your preferred schedule. If you have already confirmed your appointment schedule but cannot make it, please inform us by replying to the email trail at least 24 hours before your schedule. We will propose a new schedule, which may not necessarily be close to your original schedule.

Please note that we may augment your eligibility to the Program for repeatedly rescheduling teleconsultations.

Your assigned mental health professional will try to reach you and will wait for 15 minutes. After 15 minutes, the session will be canceled. You will receive an email on the rescheduled date. Please note that we may augment your eligibility to the Program for repeatedly being late to or missing your appointments.

Your assigned mental health professional may be late to your appointment if they are handling an emergency case or if their previous teleconsultation has not yet finished. Please wait for 15 minutes -- if after 15 minutes your session has not yet started, it is safe to leave. You will receive an email on the rescheduled date, which will be prioritized over other non-emergency appointments. Please feel free to provide feedback regarding such instances through the post-consultation feedback form. This will be confidential and its results will not be seen by your mental health professional.

After each session, you will be sent a post-consultation feedback form. This will be confidential and its results will not be seen by your mental health professional. It will be reviewed directly by MedGrocer supervisors; we welcome both positive and negative feedback for our review and appropriate action.

Yes. By default, follow-up sessions are scheduled with the same mental health professional for continuity of care. Please feel free to provide feedback on how your session went through the post-consultation feedback form.

Yes. You may request to talk to a different mental health professional if this is your preference for any reason. Even if your mental health professional conducted your session well, you can still request to talk to someone else. It is important that you are comfortable during your sessions; some people, for example, prefer talking to someone of the same gender. 

Please provide feedback on how your session went through the post-consultation feedback form. Do not hesitate to explicitly request to talk to a different mental health professional for future sessions. This will be confidential and its results will not be seen by your mental health professional.

No. As long as you are eligible based on the parameters described above, the service is free for you. We may check your eligibility at any time by asking for certain information such as but not limited to ID or school email.

You may not be able to avail of the services under the Program only in the following circumstances:

1. If the Program has ended
2. If you are not eligible 
3. If you were previously eligible but your eligibility was revoked

The Program is designed to create a positive environment for everyone’s mental wellbeing. We may revoke your eligibility if there are intentional and recurring efforts on your part to disrupt this, such as but not limited to: abusing the services, missing teleconsultations, harassing mental health professionals, suggesting that mental health professionals engage in unethical or illegal acts, and unreasonably triggering emergency processes.

In all instances, we will exert reasonable efforts to communicate with you and your organization. For any further questions, please contact us directly.

Specific details on data collection and use can be found in our Privacy Policy. The privacy policy also indicates your rights as a user of our services; please read through it thoroughly.

No. MedGrocer shares consultation data with organizations only aggregately and anonymously for the purpose of improving the services.

The only times your consultation information may be disclosed to your employer are when you gave explicit consent or when you may be endangering yourself or others. Please read through the Informed Consent Form.

Your records, personal information, and anything that you shared during the consultation will be available to the mental health practitioner assigned to you, and few MedGrocer administrators.  Limited information may be disclosed to immediate family, or emergency contact person,  if there is an emergency, or presence of imminent danger towards self, and/or others.